Return & Refund Policy

Refund & Return Policy

At Maunna, we are committed to providing high-quality chocolate products. If you experience any issues with your order, please review our return and refund policy below.

1. Return Eligibility

Due to the perishable nature of chocolate products, we generally do not accept returns once the product has been delivered.

However, returns or replacements may be considered under the following circumstances:

Damaged product during delivery

Incorrect product received

Missing items from the order

2. Reporting an Issue

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

You must provide:

Order number

Clear photos of the product

Description of the issue

3. Refund or Replacement

Once the issue is verified, we may offer:

A replacement product, or

A refund to the original payment method

4. Refund Processing

Refunds will be processed within 5–7 business days after approval.

5. Non-Refundable Situations

We cannot offer refunds in the following cases:

Change of mind after delivery

Incorrect shipping address provided by the customer

Delays caused by courier services beyond our control